Operations

Strategy

• Establishment of an effective and metrics-based service management
• Design of governance organization and processes for IT contract management and contract controlling
• Continuous improvement of IT sourcing and provider management methodology, templates, and tools
• Evaluation of service quality and identification of improvement opportunities

Implementation

• Agile task force deployments for demand-oriented optimization of operations
• Evaluation of existing contracts from strategic, economic, and professional perspectives
• Consolidation of lessons learned and pre-planning for further tenders
• Support for contract changes and coordination of contract interpretation procedures
• Structured knowledge management and consolidation of best practices
• Assumption of responsibility for (areas of) contract management and contract controlling in independent execution