04/07/2026
Book | After-Sales
Make After-Sales great in the commercial vehicle industry. The Chinese and European perspective in a nutshell.
A practical strategy guide for OEMs and decision-makers in the commercial vehicle market – featuring exclusive insights from China and Europe.
The book for successful After-Sales
After-Sales is one of the most critical success factors in the commercial vehicle sector today. This book shows you how to strategically transform your service division into a profit center – with practical, international and immediately actionable strategies.
You’ll gain concrete strategies, tools and future perspectives for sustainable success.
This book provides answers to the industry’s key questions:
- How can OEMs sustainably increase their After-Sales profitability?
- How can they strike a balance between customer satisfaction and economic success?
- What differences characterize the markets in China and Europe?
- What trends will shape the future of the aftermarket?
What you’ll find in this book
1. Strategic Foundations
Learn how to systematically improve your after-sales operations using a clear, structured approach:
- Introduction of the EFS After-Sales Feature Catalog as a central management tool
- Identification of weaknesses and untapped potential
- Structured methodology for sustainable optimization
The EFS After-Sales Feature Catalog offers a proven “checklist” that enables the entire After-Sales sector to be holistically analyzed, evaluated and specifically developed.
2. Deep Dive: The key success factors
This book explores five key areas:
- Vehicle Uptime – Maximize the operational readiness of your vehicles
- After-Sales Network – Building efficient service structures
- Public Bidding – Winning tenders and strengthening market position
- New Energy Transition – After-Sales in the era of electromobility
- Circular Economy – New business models in the aftermarket
3. Looking to the future
How will the After-Sales market change in the coming years?
- New business models and revenue streams
- Digitalization and increased efficiency
- Market opportunities through sustainability and transformation
This chapter provides valuable insights into the future from both European and Chinese perspectives.
This book is specifically aimed at
- Executives in the automotive and commercial vehicle industry
- After-Sales and service managers
- Industry experts
- OEMs, dealers and fleet operators
A must-read for every after-sales manager in the commercial vehicle industry.
Key value at a glance
- Practical strategies instead of theory
- International perspective – China & Europe
- Immediately actionable approaches
- Future-proof insights for your business
Order now
Turn your After-Sales operations into a real competitive advantage.
Order your copy now and gain access to essential industry insights.
Inside the Book
Inside the Book
Inside the Book
Inside the Book