Market Support & Trouble Shooting
When supplying international markets, unexpected situations often arise
Products are blocked by customs, documents are missing, communication problems occur – If these problems are not resolved quickly and properly, they can have unpleasant and costly consequences for the manufacturer. Our international team meets these challenges with in-depth expertise and extensive operational experience.
- Clarification of market inquiries
- Support with import problems (hotline)
- Central information point for internal / external stakeholders
- Coordination of teams and deadlines for certifications, product testing and audits
- Document management
- Operations Center
- Task force support
We have successfully mastered countless product compliance “crises” for our customers, found suitable solutions and have experience in smooth communication with authorities, suppliers, importers, testing laboratories and certification bodies. Confidentiality, discretion and efficiency are our top priorities.